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Email Support
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Response within 24 hours
Phone Support
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Mon-Fri, 9AM-6PM EST
FREQUENTLY ASKED QUESTIONS
Account & Login
How do I create an account?
Click on "Sign In" in the top navigation, then select "Create Account". Fill in your email, create a password, and verify your email address to complete registration.
I forgot my password. What should I do?
Click "Sign In" and then "Forgot Password". Enter your email address and we'll send you instructions to reset your password.
Can I change my email address?
Yes, go to your Account Settings, click on "Email Settings", and follow the verification process to update your email address.
Content & Features
How can I save articles to read later?
Click the bookmark icon on any article to save it to your reading list. Access your saved articles from your account dashboard.
What's the difference between Watch and Listen?
"Watch" provides video content and live streams, while "Listen" offers audio content, podcasts, and radio-style programming.
How do I participate in polls?
Visit the Polls section, select a poll that interests you, choose your answer, and click "Cast Your Vote". You must be signed in to participate.
Subscriptions & Billing
What subscription plans do you offer?
We offer Free (ad-supported), Premium ($9.99/month), and Premium+ ($14.99/month) plans with varying features and ad-free experiences.
How do I cancel my subscription?
Go to Account Settings > Subscription, and click "Cancel Subscription". Your access will continue until the end of your current billing period.
Do you offer refunds?
Refunds are available within 7 days of purchase if you haven't used premium features. Contact our support team for assistance.
Technical Issues
Videos won't play. What should I do?
Try clearing your browser cache, updating your browser to the latest version, or disabling browser extensions. If the issue persists, contact support.
The website is running slowly
Check your internet connection, close unnecessary browser tabs, and try disabling ad blockers. Our site works best on modern browsers like Chrome, Firefox, Safari, or Edge.
I'm getting error messages
Take a screenshot of the error message and contact our support team with details about what you were doing when the error occurred.
Still Need Help?
Visit our comprehensive documentation or contact our support team for personalized assistance.